California: “Ethics” Questions only (no answers)
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1. If the listing states “showings by appointment”, permitting buyers to inspect a listed property without the REALTOR® present is:
a. NOT acceptable.
b. acceptable if the property is vacant.
c. standard practice when real estate agents are busy violation of the Code of Ethics.
d. acceptable unless prohibited by Board policy.
California: Ethics
2. When cooperating with other brokers, the terms of the offer of compensation are established by the
a. selling broker.
b. local Association of REALTORS®.
c. buyer’s agent.
d. listing broker.
3. Which of the following statements is true regarding latent defects?
a. REALTORS® have an obligation to discover latent defects.
b. REALTORS® must notify other brokers through information in the MLS.
c. REALTORS® must disclose all known property defects.
d. REALTORS® must advise seller to repair all defects.
4. Who can file a Code of Ethics violation complaint?
a. Clients
b. Consumers
c. Brokers
d. Anyone
5. Which of the following statements is TRUE regarding the Preamble to the NAR Code of Ethics?
a. It interprets state licensing laws.
b. It provides aspirational ideals for which REALTORS® should strive.
c. It provides general information on courtesies to other REALTORS®.
d. It interprets and supports the Articles.
6. Members of the local Grievance and Professional Standards Committees are:
a. elected by the Board membership.
b. hired by the general membership. appointed by the Board of Directors.
c. appointed by the Board President.
d. appointed by the Board of Directors.
7. The Code of Ethics prohibits REALTORS® from _____.
a. disclosing known latent defects.
b. aggressively marketing property.
c. permitting others to access listed property on terms or conditions other than those authorized by the owner.
d. submitting all offers and counter-offers objectively.
8. Which of the following is not a purpose of the Standards of Practice?
a. Supporting the Articles
b. Interpreting the Articles
c. Contradicting the Articles
d. amplifying the Articles
9. The purpose of the Code of Ethics is to _____.
a. emphasize license law compliance.
b. protect the public.
c. create multiple listing services.
d. provide REALTORS® with marketing guidelines.
10. REALTORS® are prohibited from disclosing _____.
a. confidential information about their clients.
b. material property defects.
c. latent property defects.
d. structural defects.
11. REALTORS® must cooperate with other brokers except when cooperation is not in the clients’ best interest. The listing broker:
a. does NOT have to share compensation with the cooperating broker.
b. must share commissions.
c. must share compensation.
d. must share fees.
12. Confidential information includes _____.
a. the reason the sellers are selling the property.
b. the fact that more than one offer is being presented on the property.
c. latent property defects.
d. problems discovered in previous home inspections.
13. The compensation to the listing broker is negotiated between the seller and the listing broker. Offers of compensation to any cooperating brokers are generally determined by the:
a. listing broker.
b. selling broker.
c. local Association/Board of REALTORS®.
d. seller.
14. Buyers are permitted to inspect property without a licensee _____.
a. when the property is vacant.
b. when the property is vacant and appointments are not required.
c. if they hold a real estate license in another state.
d. under no circumstances.
15. A listing agent showing a property to a prospective buyer is aware that the basement is wet during heavy rains. The listing agent may _____.
a. withhold the information unless asked.
b. disclose the information only with the seller’s permission.
c. assume a home inspection will expose the problem to the buyer because this would be outside his area of expertise.
d. not withhold the information.
16. The two types of items handled by the local association/board are
a. license law violations and fair housing complaints.
b. fair housing complaints and antitrust violations.
c. grievances and license law violations.
d. ethics complaints and arbitration issues
17. Can REALTORS be assured that they are always ethical because they follow the letter of the law?
a. Yes. The laws have higher standards that the Code of Ethics.
b. No. Laws are the minimum standards that a society will tolerate and ethics go beyond the basic requirements of the law.
c. No. The law goes beyond the basic requirements of the Code of Ethics.
d. No. The Code cannot require a high standard that licensing law.
18. Filing an ethics complaint through the local association provides members of the public with an alternative to _____.
a. filing a complaint with the state licensing body.
b. filing a complaint with the state association of REALTORS.
c. mitigation.
d. spending money and time on litigation.
19. The Articles of the Code of Ethics are divided into three major sections including _____.
a. ethics, courtesies and etiquette.
b. duties to clients, duties to their broker, and duties to the public.
c. duties to clients and customers, duties to the public, and duties to REALTORS.
d. ethics, courtesies and duties to the public.
20. Which of the following is a possible discipline for REALTORS who violate the NAR Code of Ethics?
a. Suspension of real estate license
b. Revocation of real estate license
c. fine of $30,000
d. attendance of an educational class
21. An ethics complaint hearing requires screening by the _____.
a. Grievance Committee.
b. Hearing Panel.
c. Arbitration Panel.
d. Professional Standards Committee.
22. Enforcement of the Code of Ethics is through the _____.
a. local Association of REALTORS.
b. state Association of REALTORS.
c. county district attorney.
d. state licensing body.
23. Regarding ethics and licensing laws, _____.
a. the Code of Ethics was developed based on licensing laws.
b. licensing laws were developed after the Code of Ethics.
c. the Code of Ethics always takes precedence over licensing laws.
d. licensing laws never take precedence of the NAR Code of Ethics.
24. Concepts in the Preamble to the NAR Code of Ethics include all the following EXCEPT, REALTORS:
a. sharing the knowledge of their experience.
b. gaining an unfair advantage over their competitors.
c. striving to become and remain informed on issues affecting real estate.
d. refraining from making unfair comments about other licensees.
25. REALTORS intending to share or sell consumer information gathered on the Internet must _____.
a. disclose the fact to the local Association/Board of REALTORS.
b. disclose that possibility in a readily apparent manner on the site.
c. disclose the amount being paid for the consumer information.
d. obtain written permission from the consumer.
26. Which of the following is addressed by the Code of Ethics?
a. Title insurance
b. Courtesies
c. Advertising
d. Property valuation
27. REALTORS are prohibited from _____.
a. recommending clients obtain legal counsel.
b. respecting agency relationships of other licensees.
c. sharing compensation with other brokers.
d. making misleading statements about other real estate professionals.
28. Case interpretations are _____.
a. general guidelines.
b. aspirational ideals.
c. broad statements of ethical principles.
d. specific situations in which the Articles have been applied.
29. “Due process” does not include _____.
a. right to present testimony.
b. right to have witnesses presents.
c. right to a peer panel comprised of REALTORS associated with the accused’s firm.
d. right to cross-examine complainant and witnesses.
30. Discipline resulting from a REALTOR violating the NAR Code of Ethics violation may include:
a. a fine of up to $10,000.
b. suspension of real estate license for up to six months.
c. education.
d. All the choices are correct
31. The Code of Ethics prohibits REALTORS from _____.
a. disclosing known latent defects.
b. aggressively marketing property.
c. permitting others to access listed property on terms or conditions other than those authorized by the owner.
d. submitting all offers and counter-offers objectively.
32. REALTORS are prohibited from disclosing _____.
a. confidential information about their clients.
b. material property defects.
c. latent property defects.
d. structural defects.
33. REALTORS must cooperate with other brokers except when cooperation is not in the clients’ best interest. The listing broker:
a. does NOT have to share compensation with the cooperating broker.
b. must share commissions.
c. must share compensation.
d. must share fees.
BONUS ETHICS QUESTIONS:
1. Define the term ethics.
2. How does the Code of Ethics benefit the client?
3. Since inception in 1913, the Code of Ethics has required that members deal with monetary disputes in what manner?
4. The Preamble of the Code emphasizes what type of land use?
5. What type of disputes fall under arbitration?
6. What are the two area of responsibility assigned to the Grievance Committee?
7. Which entity has the responsibility of determining if there has indeed been a violation of the Code of Ethics?
8. The Hearing Panel may not issue what type of sanctions?
9. What action does the Grievance Committee take when it determines the issue is suitable for arbitration?
10. Define the key features of mediation.
11. What is the judicial recourse, if the parties reach a written agreement in mediation?
12. In most monetary disputes, the main focus of the Hearing Panels is to identify what action?
13. The “procuring cause”
14. The Code of Ethics prohibits REALTORS from providing services outside their area of expertise. REALTORS should limit their business in all the following areas except _______.
15. Can a REALTOR who follows the letter of the law find that he has violated the Code of Ethics?
16. “Due process” includes all the following except _______.
17. The Preamble of the Code of Ethics contains _______.
18. The two types of complaints handled by the Grievance and Professional Standards Committees of the local board/association are _______.
19. Which of the following statements is false regarding the Code of Ethics?
20. Complaints enforced by the local association/board of REALTORS are _______.
21. A REALTOR caused a series of events, without interruption, abandonment or estrangement, that resulted in the sale of a property. The REALTOR may be considered to be _______.
22. Since the inception of the Code of Ethics, REALTORS have been required to _______.
23. Articles of the Code of Ethics do not address _______.
24. The three categories of the Articles include _______.
a. duties to clients and customers, duties to the public, and duties to REALTORS.
25. The Code of Ethics is referred to as a living document because _______.
26. Which of the following statements is false regarding the Code of Ethics?
27. The Standards of Practice may not _______.
28. The primary purpose of the ______ is to protect the public.
29. Which of the following is a permitted discipline resulting from a violation of the Code of Ethics?
30. Which of the following may be cited in an ethics violation complaint?
31. Which of the following situations could result in arbitration?
32. Which of the following are enforced by the local association/board of REALTORS?
33. Concepts in the Preamble include all the following EXCEPT _______.
34. The Code of Ethics is enforced through _______.
35. Which of the following statements regarding procuring cause is false?
36. The Articles of the Code of Ethics stress the REALTOR’s obligation to _______.
37. The Code of Ethics prohibits REALTORS from providing services outside their area of expertise. REALTORS should limit their business in all the following areas except _______.
38. Discipline for a violation of the Code of Ethics may include _______.
39. Which of the following statements regarding the structure of the Code of Ethics is correct?
40. Ethics complaints are processed by the _______.
41. The Articles of the Code of Ethics stress the REALTOR’s obligation to _______.
42. Which of the following statements regarding procuring cause is false?
43. The primary purpose of the ______ is to protect the public.
44. The Code of Ethics is enforced through _______.
45. Which of the following statements is true of mediation?
46. A REALTOR caused a series of events, without interruption, abandonment or estrangement, that resulted in the sale of a property. The REALTOR may be considered to be _______.
47. When do the Code of Ethics rules apply?
48. What must REALTORS® do in response to inquiries from buyers or cooperating brokers?
49. Under what circumstances are REALTORS® not obligated to cooperate with other brokers?
50. REALTORS are required by the Code of Ethics to present all offers ______.
51. A REALTOR must disclose that an accepted offer exists on a property that is continuing to be shown ______.
52. If Broker A offers to cooperate with Broker B, ______.
53. Offers of compensation are established by ______
54. REALTORS may act as a dual agent only when ______.
55. REALTORS have a duty to ______.
56. The Code of Ethics requires listing agents to ______.
57. The Code of Ethics obligates REALTORS to ______.
58. Confidential information does NOT include ______.
59. According to Article 3, REALTORS® must disclose the existence of ________ to brokers seeking cooperation.
60. Under what conditions can a REALTOR® advertise that a service or item is free?
61. What information must be disclosed in all forms of advertisement?
62. Which REALTORS® are allowed to lay a claim to a “sold” property?
63. What is the term given to HTML codes that enable a search engine to identify the site as relevant to certain search words or phrases?
64. Article 16 states that REALTORS® are prohibited from interfering with exclusive representation or exclusive brokerage relationship agreements of other REALTORS®. Do actions such as a general telephone canvass or general mailing violate this Article?
65. If a REALTOR® is contacted by the client of another REALTOR® regarding the creation of an exclusive relationship to provide the same type of service, under what conditions can that REALTOR® discuss the terms of a future agreement?
66. When leaving a firm, under what conditions can a REALTOR® induce a client to cancel an exclusive agreement?
67. What is the responsibility of a REALTOR® before entering into a representation agreement?
68. Before an agent can collect a commission when working with their buyers, the agent must ______.
69. Which of the following would be a Code of Ethics violation?
70. REALTORS may ______.
71. A REALTOR acting as a buyer’s agent would be in violation of the Code of Ethics if she ______.
72. Which of the following is false regarding metatags?
73. Which of the following is a Code of Ethics violation?
74. The Code of Ethics requires a REALTOR to do which of the following when selling his own unlisted property?
75. Regarding Internet advertising, ______.
76. REALTORS’ websites must include ______.
77. The Golden Rule is part of the _______.
78. Can a REALTOR who follows the letter of the law find that he has violated the Code of Ethics?
79. Which of the following statements is true of mediation?
80. Concepts in the Preamble include all the following EXCEPT _______.
81. Which of the following situations could result in arbitration?
82. The Code of Ethics is referred to as a living document because _______.
83. The primary purpose of the ______ is to protect the public.
84. Complaints enforced by the local association/board of REALTORS are _______.
85. Since the inception of the Code of Ethics, REALTORS have been required to _______.
86. The Preamble of the Code of Ethics contains _______.
87. The Articles of the Code of Ethics stress the REALTOR’s obligation to _______.
88. The Code of Ethics requires that REALTORS _______.
89. Which of the following statements regarding procuring cause is false?
90. The two types of complaints handled by the Grievance and Professional Standards Committees of the local board/association are _______.
91. Which of the following is a correct statement regarding ethics and laws?
92. The three categories of the Articles include _______.
93. Procuring cause is determined by _______.
94. Articles of the Code of Ethics do not address _______.
95. Discipline for a violation of the Code of Ethics may include _______.
96. In a mediation procedure, the agreement is determined by the _______.
97. “Due process” includes all the following except _______.
98. In a real estate company, an emphasis on sound ethical and moral behavior must begin with _______.
99. The purpose of the Code of Ethics is _______.
100. The Standards of Practice may not _______.
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